Shipping Policy

Last Updated: February 9, 2026

 

Thank you for shopping with Honey Department LLC. Please review our shipping policy below to understand how we handle the delivery of our honey products.

1. Processing Times

Order Processing

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email.

During peak periods or promotional launches, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

 

2. Shipping Methods & Delivery Times

Domestic Shipping (Continental United States Only)

We currently ship only within the continental United States (48 contiguous states, excluding Alaska and Hawaii).

Available shipping options include:

• Standard Shipping: 3–5 business days (once shipped)

• Expedited shipping: May be available at checkout

Delivery times are estimates and not guarantees. Delays may occur due to carrier conditions or circumstances beyond our control.

 

3. Shipping Rates & Free Shipping

Shipping rates are calculated at checkout based on the size and destination of your order. Our products are available for purchase as a single tube, a 3-pack, or a 12-pack.

We offer free standard shipping in the following cases:

• First-Time Customers: Enjoy free standard shipping on your first order when you sign up with your email address. This offer is limited to one use per customer and is applied automatically at checkout upon email signup.
• Orders of $45 or More: All orders totaling $45 or more (before tax) qualify for free standard shipping.

Free shipping offers apply to standard shipping within the continental United States only. These offers may not be combined with other promotions unless otherwise stated and are subject to change without notice.

 

4. Product & Temperature Considerations

Honey is a shelf-stable natural product. While it may soften during transit, this does not affect its quality or safety.

 

5. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

If tracking shows no movement for several business days, please contact us at info@honeydepartment.org and we’ll be happy to assist.

 

6. Shipping Restrictions

Address Restrictions

Certain shipping methods may not be available for P.O. boxes.

Geographic Restrictions

At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

 

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, or other delivery issue, we will contact you with next steps. Additional shipping fees may apply for reshipment.

 

8. Damages & Issues

If your order arrives damaged or incomplete, please contact us at info@honeydepartment.org within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Photos of the damaged packaging and products

• Your order number

• A brief description of the issue

Approved issues will be resolved with a replacement or refund, at our discretion.

 

9. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

 

10. Contact Information

If you have questions about shipping or need assistance with your order, please contact info@honeydepartment.org